Refund policy

We want you and your pet to love your Petzy order. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, clean and in their original packaging, with all parts and accessories included.

How to start a return

Email us at petzy.sac@gmail.com with your order number and the item you'd like to return. We'll reply with your return instructions. Please don't send anything back before you hear from us, as items sent without a return authorization can't be processed.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a few photos. We'll make it right with a replacement or a full refund, at no extra cost to you.

Return shipping

Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement.

Exchanges

Need a different size or color? Email us and we'll help you with the exchange.

Questions

Write to us anytime at petzy.sac@gmail.com.